Refund policy
Return and Refund Policy for [STORE NAME]
At [STORE NAME], we want you to shop with confidence. If you are not satisfied with your purchase, we offer a fair return and refund policy.
Return Eligibility
To qualify for a return, items must:
- Be unused and in their original condition
- Be returned in the original packaging
- Include all accessories and documentation
- Be returned within 7 days of receiving the order
Items that do not meet these criteria may not be eligible for a refund.
Return Timeframe
Customers must request a return within 7 days from the date of delivery.
To initiate a return, please contact us at:
letsgrabit.ae@gmail.com
Include your order number and reason for the return.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to the original payment method within 5 working days
Exchanges
If you receive a defective or incorrect item, we may offer an exchange instead of a refund depending on product availability.
To request an exchange, please contact our support team at letsgrabit.ae@gmail.com
Damaged or Defective Items
If your product arrives damaged or defective:
- Contact us within 3 days of delivery.
- Provide photos of the damaged item and packaging.
- Our team will review the issue and offer a replacement or refund.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or worn products
- Items damaged by misuse
- Clearance or final sale items
- Personal care products once opened (for hygiene reasons)
Return Shipping Costs
Return shipping costs may be the responsibility of the customer unless:
- The product was defective
- The wrong item was sent
In such cases, GRABIT may cover the return shipping costs.